Honored to co-author this piece with Kunal and Gaurav—two sharp thinkers who bring structure and clarity to the messy reality of growth at scale.
Together, we unpack how ServiceTitan aligned product, GTM, and customer success to turn pilots into platform-wide adoption—and ultimately power $55M+ in annual expansion revenue.
I especially enjoyed surfacing how in-product KPI dashboards and the TitanAdvisor health score helped customers see their own ROI—turning engagement into expansion, without pressure.
Would love to hear what others are testing and learning:
How are you making expansion a repeatable system in your growth engine?
Thank for collaborating - had a blast learning more about the expansion engine!
Honored to co-author this piece with Kunal and Gaurav—two sharp thinkers who bring structure and clarity to the messy reality of growth at scale.
Together, we unpack how ServiceTitan aligned product, GTM, and customer success to turn pilots into platform-wide adoption—and ultimately power $55M+ in annual expansion revenue.
I especially enjoyed surfacing how in-product KPI dashboards and the TitanAdvisor health score helped customers see their own ROI—turning engagement into expansion, without pressure.
Would love to hear what others are testing and learning:
How are you making expansion a repeatable system in your growth engine?
Wow I just found out about your newsletter, this is gold, I'm checking some of the older posts as well.
Thank you for all the effort you are putting for this!
Thanks Champ! Happy to chat as you think about applying some of these insights into your role.